Professional Services team
With a great passion to achieve maximum visual acuity for every consumer, CooperVision SEC’s Professional Services team is happy to provide its customers with advice. The team is available to answer your (fit) specific and general questions.
As a specialist, you will be the first point of contact for consumers and will be able to provide customized eye care, thanks in part to CooperVision SEC’s innovative contact lens solutions. The Professional Services team is available daily on weekdays to assist you with this.
Contact details
The Professional Services team can be reached at [email protected] or at +31(0)313 677677.
You can also easily submit a support request through VISAVY®.
In case of an emergency, where your patient is experiencing problems due to the wear of our contact lenses, please call:
+31(0)313 677 677 (8:30 a.m. to 5:00 p.m.) or
+31(0)6 51220611 (outside office hours).
Knowledge sharing
We consider knowledge sharing to be extremely important! That’s why our Professional Services specialists regularly provide eye care professionals with seminars, webinars and training sessions on a variety of topics. These usually also earn points as part of the continuing education requirement of ANVC and OVN.
Our specialists
The Professional Services team is available daily on weekdays to assist you.
- Team of specialists: Amanda, Fabian, Marion, Mark and Remco (Professional Affairs Manager)
- Customized advice
- Available daily from Monday to Friday between 8:30 a.m. and 5:00 p.m.
Remco
Professional Affairs Manager
Amanda
Professional Services
Fabian
Professional Services
VISAVY® fitting and ordering platform
VISAVY® is the new name for MyProcornea from April 3, 2023. Click here for more details.
VISAVY® is CooperVision SEC’s unique web-based portal. This program allows you, as a specialist, to log in and manage your product range easily at any time and from any (work) location. VISAVY® offers extensive functionalities:
Lens advice for best lens choice
Fitting of both RGP, soft and ortho-k lenses. The program gives advice on the best lens and fit, which you can then adjust as you see fit. The fluorescent image is then automatically recalculated.
Topographers
The program works in conjunction with all common corneal topographers. Because it is web-based and not location-specific, you can access the imported images from any (work) location.
Fluorescence simulation
In addition to the imported topographies, it’s possible to assess the fit of the lens through a fluorescent image simulation. In it you can change the parameters for the inner geometry of the lens and easily switch between topography and fluorescent images.
Ordering
In VISAVY® you easily manage your product range. Order lenses or place reorders easily. Track your order through the order status and view everything in the customer history. In addition to CooperVision SEC contact lenses, you can also order lens accessories and marketing materials through your own personalized VISAVY® environment.
Support
Questions about an adjustment? The integrated chat feature allows you to chat with our Professional Services specialists. In case of problems or questions, you can easily submit a support request. The advantage here is that our Professional Services specialist can look directly at all measured data. This way a good solution can be found immediately. In addition, several instructional videos are available with helpful facts.
Log directly into your personal VISAVY® environment.
